What Telehealth Platforms Can Primary Care Providers Use?
A quick guide for primary care providers on choosing CMS-compliant telehealth platforms. Learn what features matter, which tools are commonly used, and how to stay compliant in 2025.
Yan Mei Jiang, CPC, CPMA, CRC
10/30/20251 min read
Primary care providers have flexibility when choosing a telehealth platform—as long as it meets CMS and HIPAA requirements. CMS does not endorse specific platforms, but it allows providers to use any secure, compliant technology that supports real-time audio-visual communication.
Key Requirements for CMS Telehealth Compliance
HIPAA Compliance: The platform must protect patient privacy with encryption and secure access.
Two-Way Audio-Visual Capability: Most Medicare telehealth services require live, interactive video.
Documentation Support: Providers must be able to document services, time spent, and patient consent.
Accessibility: Platforms should support patients with disabilities and limited tech literacy.
Popular Telehealth Platforms Used by Primary Care Providers
Zoom for Healthcare - HIPAA-compliant, customizable workflows, EHR integration, BAA available
Doxy.me - Browser-based, no downloads, free version available, HIPAA-compliant
Amwell - Enterprise-grade telehealth, used by large health systems, CMS-aligned
Updox - Secure messaging, video visits, and patient engagement tools
Epic Telehealth - Integrated with Epic EHR, supports CMS billing and documentation standards
Teladoc Heath - Scalable platform for hospitals and payers, supports CMS reimbursement
Bottom Line
Primary care providers can choose the platform that best fits their workflow—as long as it’s secure, compliant, and supports high-quality care. For more details, visit CMS’s Telehealth Services page.